Questions you should ask your residential movers before the move

Updated: Mar 17

man leaning on mover truck
Local & Long Distance Moving

Hiring movers to help you out is always a great idea. After all, a reliable moving company will be able to get you into your new home without any trouble. However, finding reliable movers can take a lot of time, so you might be tempted to jump at the first moving company you find. But there are some important questions to ask before hiring movers that you should keep in mind. So, to help you out, we have decided to put together a list of questions you should ask your residential movers before the move. We hope you find it helpful.

Ask about their registration number

The first question you should ask your residential movers is their registration number. Every moving company should have a CVOR number. If they do not then they aren't registered. If they aren't registered, then chances are they aren’t reliable, which is vital when hiring residential moving services. Finally, when they give you a registration number, you can check it online to verify it is legitimate.

person sitting inside mover truck
person sitting inside mover truck

Ask for a cost estimate

When planning a move, budgeting is a big part of the process. As such, you need to know approximately how much you will need for moving costs. So, ask about their rate, and they should give you their rate per pound and distance. If they offer a rate based on cubic feet, you should be suspicious. Also, the company estimate must be based on weight if you're moving long-distance. Some companies might charge per hour for shorter distances. However, it should be noted that the company needs to give you the estimate in writing and provide a copy. The estimate needs to include all charges and your and the movers' signature to be considered an agreement. In addition, the estimate has to be dated and contain the method of payment. Read everything carefully before signing anything.

Ask about additional fees

It's common for moving companies to charge additional fees in case of awkward items, no easy access to the property, or if your belongings have to be hand-carried over certain distances. Thus, before you hire movers, ask if there are any additional fees and when they apply. There are also ways to avoid these additional fees. Additionally, you might have to pay fuel or transportation surcharges if your new home is in a remote location. Also, if either your new or old home isn't accessible to large carrier trucks, the moving company will have to arrange for shuttle services which also add to the costs. Inform yourself properly about these additional fees and save some cash in case you need to pay. And if you're unsure about how to pack correctly, consider hiring packing services to make the process as easy for yourself and your movers as possible.

Person holding a Canadian bill
Person holding a Canadian bill

Ask to read the contract

It should go without saying that any trustworthy moving company will let you read the moving contract before signing it. Be sure to read important information carefully before signing the contract when you get the chance. Pay attention to every detail in the agreement and always read the fine print. Getting a lawyer to look over the contract is always desirable if you have the chance to. Once you are sure there are no tricks hidden in the contract, you can sign it.

Ask if they offer insurance

A critical question to ask your residential movers before the move is about the moving insurance. Most moving companies offer insurance at an additional cost. This insurance is usually based on the weight of everything you plan to bring, so assess the value of your belongings against what the insurance policy will provide in case of damage. Keep in mind that standard coverage is 60 cents per pound. Typically, this isn't enough to cover the cost of damaged items. So, before you get moving insurance, check your house insurance and see if they offer coverage for moving as well. Getting moving insurance is usually a good idea, so always ask the moving company if they offer insurance.

a person holding an unsigned contract representing questions you should ask your residential movers
a person holding an unsigned contract representing questions you should ask your residential movers

Ask how they handle claims and complaints

Any good moving company will be able to provide you with a list of claims and complaints against them. This list should also include if these claims were resolved satisfactorily for the client. While this list doesn't necessarily show details, it will let you see if there are any outstanding claims or complaints against the company. If there are, ask for more information about them. On top of that, you will see how many incidents the company has had, which is an excellent indicator of how reliable they are.

Ask if they can provide referrals and recommendations

Reliable companies will usually provide you with reviews from happy customers. While it is mostly guesswork to determine if they are legitimate, it is generally very discernible. If you choose to trust these reviews and hire the movers, consider writing a review of your own after the fact to help future clients decide if the moving company is reliable and trustworthy.

Questions you should ask your residential movers before the move – closing thoughts

Finding reliable and experienced movers can take a lot of time. After all, you need to make sure they are trustworthy before hiring them. So, it is imperative to know which question to ask when considering a moving company. With a little bit of preparation, you can make sure your movers are as reliable as they claim to be. We hope you found this list of questions you should ask your residential movers before the move helpful, and we wish you luck with your move.

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